As networks grow and scale, CSPs need a solution that can streamline and simplify their increasingly complex network systems. Enter connectivity management tools. From measuring the performance of roaming services to getting a holistic understanding of usage and corresponding revenue, connectivity management tools offer a lot of valuable features to Communication Service Providers (CSPs) and Mobile Network Operators (MNOs).
But how do they actually work?
Connectivity Management Solutions
Connectivity management solutions provide one centralized interface with visibility and control for their network devices. Unifying the management, control, and automation of all eSIMs, in one unified platform offers the possibility to administrate and streamline complex network systems and ensure constant connectivity.
Connectivity management solutions are all but essential for CSPs looking to stay competitive and agile today, helping to serve global customers seamlessly. But what specific benefits do they deliver?
In this blog, we’ll explore the seven ways connectivity management solutions can empower and drive business benefits for CSPs today.
1. Real-Time Visibility and Performance Monitoring
Connectivity management solutions deliver real-time data and insights of all eSIM performance. This makes it easy to respond to connectivity problems or outages with speed, preventing impacts on customers.
Data-led insights and performance analysis also enable CSPs to better understand performance and make informed decisions without delay. Gaining these insights in real time can help CSPs develop a deeper understanding and take proactive measures for their customers, network usage, and devices.
This level of transparency is crucial for CSPs to deliver a constant and positive experience for customers and be armed with the insights they need to make essential and time-sensitive decisions.
2. Optimized Roaming Services for Travellers
The travel eSIM market is growing, expected to reach $10 billion in retail spend by 2028, providing a ripe opportunity for CSPs to diversify their offering and increase revenue opportunities.
Connectivity management solutions enable CSPs to offer uninterrupted global connectivity to their customers. With seamless integration and centralized cloud management, connectivity management solutions can remove the complexity of negotiating roaming agreements, making keeping your customers connected simple, wherever they wish to go.
3. Holistic Understandings of Usage and Revenue
CSPs need to have a clear understanding of data usage and impacts on revenue. With a connectivity management solution, CSPs track the usage of all connected devices, including how each device is consuming data, peak usage periods, and high usage areas.
Connectivity management solutions can also monitor revenue generated based on device usage, helping to forecast and track earnings and avoid revenue leakage. This also enables CSPs to identify opportunities for upselling and cross-selling based on usage patterns and connected devices.
4. Automating Billing and Cost Management
Connectivity management solutions offer the possibility to have detailed billing, including usage or subscription-based options for customers. Through a subscription-based plan, customers are automatically charged at the end of their billing period, streamlining and simplifying the process for CSPs. A robust billing process can also ensure that CSPs stay compliant when applying taxes and avoid disputes.
CSPs can also use connectivity management solutions to track costs, including automating cost allocations based on usage to different departments and devices. Automating processes like billing not only helps to ensure costs are in line with contractual agreements but also cuts down on manual intervention and its associated costs.
5. Seamless Integration with IoT Devices
When using IoT devices, ensuring connectivity is paramount. Though IoT connectivity can be complex, an advanced connectivity management solution can seamlessly integrate with your IoT devices and existing IT ecosystem and platforms to create a centralized view of your operations.
Connectivity management solutions can offer optimum connectivity whether there are hundreds, thousands or more IoT devices in your system. This integration allows CSPs to unify data and processes across operations and champion efficiency across the board. This becomes increasingly important with the number of devices in the future expected to reach millions over different technologies ( 4G, 5G NSA, 5GSA, etc.)
6. Improved Customer Experience with Self-Management Tools
With a high industry average churn rate of 30-35%, the importance of customer experience cannot be understated for the telecoms industry.
Not only can connectivity management solutions unite and streamline CSPs’ operations, but they can also create an enhanced experience for customers. With self-management tools, customers feel empowered with a comprehensive view of billing history, data usage, and device management in one user-friendly interface.
Connectivity management tools can offer more flexible billing options, so customers can decide what works best for them and have visibility on how much they will be charged and when. This delivers increased autonomy and faster resolution times, as customers don’t need to turn to support teams to do things like activating or deactivating eSIMS.
7. Enhanced Security for Data and Devices
Connectivity management solutions are also crafted to keep devices and networks safe through a range of measures. Real-time monitoring of devices allows the platform to detect anomalies, such as devices accessing unauthorized networks, which can help prevent data leaks or breaches and works proactively to ensure business continuity.
End-to-end data and SIM encryption prevent tampering, keeping sensitive information and communication channels private and protected from bad actors. Secure onboarding also ensures that only authenticated devices are able to connect to the network.
Connectivity Management Solutions for CSP Success
Telna’s solutions are built to ensure secure, constant global connection. With cellular data coverage in 180+ countries and 800+ networks, you can unlock the full power of eSIM services. Our centralized cloud management platform delivers real-time control, simplified billing, and low-latency data.
We work with CSPs to craft a tailored integration plan designed to fit your current ecosystem seamlessly. Real-time monitoring, in-depth analytics, and OTA provisioning give CSPs the control and visibility they need to deliver exceptional service, boost revenues, and optimize costs.
Reach out today to discover how Telna’s connectivity management solutions could transform your CSP operations.
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